Have been to this location and never had a problem before with service. This morning i take a seat at the counter. Although it was busy there were plenty of waitresses, some of whom were just standing around in the area behind the counter. Was totally ignored for well over 5 minutes when one of the bus boys approached me and asked me if i had been helped yet. I told him "no". He said he would get a waitress to come right over. A short time later a waitress starts to walk over towards me but stops and takes an order from a guy at the counter a few seats over who came in after me. No big deal. I figure she's gonna come over and take my order after she is finished with him. Instead, she finishes taking his order and then walks away and doesn't come back. I finally get up and start to leave when the bus boy runs up to me apologizing and says he is going to talk to the manager. The manager then followed me out the door asking me to let him make it right. Told him it's too late for that. Just treat your customers right from the start and then there won't be a problem. The main reason i go there is because it is convenient and the service is usually good; which makes up for the high prices and the terrible coffee, which is very bitter and acidic. With bad service, no point in eating there. I won't be going back.