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| - I got into an accident on a Friday night and I put a claim in on line when I got home and got a call Sat morning from a claim specialist. They were extremely helpful and gathered all of the information that I could get from the guy that hit me who by the way, didn't have insurance or a valid ID. It was at a very busy intersection during rush hour and drizzling so I was trying to get the guy's info as quick as I could. I was nervous to get his license plate number because all of the angry drivers flying by swerving around us, I was sure I was going to get hit by on coming traffic. The claims department set up my appoinment to get my car fixed and the rental car was waiting when I arrived. My car was done in 3 days and looked great. However, somewhere betwen when I dropped the car off at the claim center and where they fix it, there was a major problem! My car had been completely gone through. By the quick glance I gave the car, I didn't notice anything was wrong. So, I go on my way.
First, when I started driving I noticed that a coule of small things that were in the center console were on the tray in front of my cup holder. I went to put them in the console and notice that all of the change in the bottom of the console was gone! I had change (not my life savings but a significant amount) in the botton of my console which is quite deep and has enough things on top of that you would have to remove all of it to even see the change, ALL of the change was gone. I mean every penny! Again not my lifes savings but it was mine.
Second, I noticed that my dash panel (where my deck and DVD player is) was cracked on the passenger side, like someone tried to take it off but failed.
Third, when the company called for a follow up on the service I explained all of the things that were wrong with my car, she said she was sorry and that managers are aware of the issue that they are having and she said its because they think it's the people that live in the surrounding apartments jump the fence and go through the cars and I'm not the only person that this has happened to. Not to mention, she sounded a little irratated that I even mentioned the issues.
Really Progressive? That's the answer. You're sorry and managment is aware of the issues? How about you lock the cars that you park on the lots where you store the cars! That should be a requirement! I understand that you should take your valuables out of your car, my mistake for having change in there but really the panel?
This review is based soley on the claim center, not Progressive Insurance itself. Just a warning to think twice before you choose this place for repairs.
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