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| - I am not their customer, just their victim.
My neighbor had fumigation done at E. La Donna Street in Tempe.
I have one attic opening and one cooler opening about 7 feet away from the fumigation tent. Before they schedule to remove fumigation tent, I was worried and talked to the worker there, one of them told me, "All chemicals only goes up,"
Huge mistake to trust any chemical company, should have covered the attic and cooler opening.
That night, when we returned home, 11 pm.
my house was foggy with something and with a very strong DDT smell.
At that moment, we went into a panic mode, just trying to grab couple of things and leave the house asap.
We found out later it was a mistake not calling any officials to document what happened and witness the DDT smell.
2nd day of fumigation, not knowing if it's safe to go back in the house.
I called Tempe Fire, they came and check any trapped gas.
My family then went back home after the clearance from TFD.
I also turned on all fans for couple hours until the horrible smell seems cleared.
Then I called the company to bring chemical detection equipment just to make sure no other odorless chemical still trap in my house.
3 pm , 30 hours after the tent removed.
One person from the company did come with just his nose,
"No smell; no way any chemical can get into your house." he said.
That "denial" contact was the first communication with the company.
Then, they don't return any phone call or emails. No apologize; no pretend to listen.
Last communication from the company was a respond letter through BBB,
they threatened me to stop all communication with them
or they'll take action against me.
After reading their letter, I remember thinking, what a way to do business, unnecessarily harsh; unkind and no compassion to other's suffering.
This is a company not very friendly in listening to your complaint.
Good luck to you if the service gone wrong and you need to communicate with them.
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