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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2018-05-02 00:00:00 (xsd:dateTime)
itemReviewed	Enterprise Rent-A-Car
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	One of my worst experiences ever. Not just in customer service but in life. I'll start out by readily admitting that I did not handle the situation as well as I could have. Which is to say that if I had just bit my tongue everything could have worked out okay in the end. Long story short- had to grab a cart after an auto accident. Working through all the details of insurance and availability led me to this location. There was some miscommunication (perhaps on my end) which led to delays and me going to the wrong location. Couldn't get the "We'll pick you up courtesy" ride since I was a mere 1 mile outside the 5 mile limit (part of the tiny fine print in Enterprise's advertising). Got there and let it known I was very adamant and unhappy about the level of customer service. mind you I also waited a few extra minutes because staff was busy casually socializing with each other. Used a few 4 letter words. Manager immediately refused to rent a car out to me because I complained. No matter how much I apologized he was adamant that nothing I can do to make it up. Had to miss work and get a car from another Enterprise next day. That Enterprise on 9th street Uptown had wonderful service and absolutely no issues. Reflecting on it again I'll admit I'm not totally blameless here. And I'm not proud of verbally dressing down customer service staff. It's a tough job where you get a lot of that unnecessarily. Still the fact remains the whole time I was treated just awful. It wasn't just that they refused to go the "extra" mile as stated in their ads and while you wait on hold on the phone, there wasn't an ounce of empathy about the problems I was experiencing. The whole attitude the whole time whenever I asked for help was "Tough deal. Not my problem". It was painfully obvious that the extent of what Enterprise staff was willing to do is only what they felt was the minimum requirement for their job. Offering up an ounce more of help or even a sympathetic "I'm sorry sir but there's nothing I can do to help you" is asking way too much for this staff. While I didn't handle myself well, the staff here didn't handle the situation well at all either. In fact it's probably a textbook case of how not to handle an irate customer. If you say after 90 seconds of complaining to the customer you're not going to help them at all, do you expect they'll go quietly into the night? They made no attempt whatsoever to rectify the situation, calm things down and see what they can do to make me happy. They immediately took things way too personal, took the first chance they got to justify refusing me service and made the situation 10x worse in the process. Even after I apologized, the young male "manager" on duty acted like a child whose feelings had been hurt instead of acting like a professional who should know that diffusing upset customers comes with the territory with the job. Bottomline- if you have no other choice to rent from here go ahead. And if everything checks out okay you may very well have a problem free experience. But the minute something goes wrong- whether you caused it or not- be prepared for a potential nightmare of the time with unsympathetic staff that is more concerned about being "right" in their own mind than helping customers. Look at some of the other bad reviews. The manager even told me as if a matter of pride that this wasn't the first of this type of instance. Simply put- the people that work at this Enterprise are nothing like the customer-orientated people you see in their national advertising and don't belong working behind the counter of a lemonade stand, much less a professionally run business.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Ted

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