| rev:text
| - OK - NOW I understand the negative reviews. This place is REALLY starting to PEEVE me off!!!!
On the positive side, most of the people working there are smart (call me racist, but most of them seem to Japanese, and they seem on the ball and simply significantly smarter than your average restaurant employee.)
BUT - but - but some of the employees have difficulty speaking English, and when I call in my order for delivery it is a BIG struggle sometimes to get myself understood. I'm often tempted to ask in exasperation - JUST PUT SOMEONE WHO SPEAKS DECENT ENGLISH ON THE PHONE!
I've been ordering deliver from this place pretty often - and I've been starting to get pretty irritated by a number of issues.
First - variation is preparation of dishes. One of my recent orders of Kani Salad (crab salad) (which is very nice there - and is a serving of crab on top of probably sliced cucumber) - but a recent order of 2 Kani salads came with the crab MIXED IN with the cucumber! Now I don't know if the chef is new, or if they were running out of crab, and he tried to hide the small amount of crab by mixing it with the greens - but this preparation was NOT nearly as enjoyable.
And their delivery person is (rare), and pleasant girl. But she really bugged me recently, when on a small delivery (for one person), she HAD NO CHANGE. Now I'm not sure how much everybody tips, but isn't $5.00 tip on a small order reasonably fair? But because she had no change, (and I didn't have small bills), she ends up with a $10 tip. (Now she said she would give me back $4.00 the next time I delivered, and she did remember - but isn't having change PART OF THE ESSENTIALS of being a delivery person?)
And I'm bugged by other variations in preparation. I LOVE beef short ribs - and I usually order two beef short rib appetisers - but they USUALLY either overcook them OR undercook them. It's different almost every time. (Now - granted - it's probably not easy to get the cooking time perfect on these ribs: they go from very soft and with an 'uncooked texture' to dry and hard and overcooked with not too much extra cooking time. I guess it is an art to get the grill time just right to make them firm, but not dried out and tough.)
On the good side - their shrimp tempura is a good deal for 5 big shrimp - but the 2nd last time I ordered I got a small plastic container of tempura sauce - WITH ONLY HALF AN INCH DEEP SERVING of tempura sauce. That is NOT enough tempura sauce for even 3 shrimp - let alone 5.
And last night, when I ordered two orders of shrimp tempura, the idiots put the shrimp on the BOTTOM of the bag, and the order arrived after 1 hour and 6 minutes - COLD - and the tempura sauce has spilled - IN BOTH SERVINGS OF SHRIMP. Would you want to eat cold shrimp tempura that had been sitting soaking up tempura sauce for an hour? Me neither - so I call, peeved, and the manager says she will credit me ONE shrimp on my next order. SORRY - that is NOT good enough.
So they were nice enough send out 2 new shrimp tempura - but of course, by the time it arrives, I've eaten ALL of the rest of my meal, and I'm pretty much full, and then the only thing I have to eat is shrimp - and I don't know if you are like me - but a meal is MUCH better if you eat a few bites of one thing, and then a few bites of another, and then another, and then go back to the original dish. Do you know what I mean? That 'cleansing of the palate' makes the variety of dishes more enjoyable - but when the ONLY thing I had was 10 shrimp to eat all at once - well, after 3 I was getting that 'sick' feeling I've found I usually get if I order two orders of shrimp tempura.
So now I've got 7 soggy pieces of shrimp Tempura in my fridge. I wonder if I should reheat them later in the toaster oven, or try dropping them in my deep fryer. I know that if I put them in the microwave they will be a soggy DISASTER.
So NOW I know why people complain about this place. I don't know if it's because they were busy. Maybe they were busy last night - because the first three times I called for delivery the phone went to voicemail - and don't you just HATE it when you get the message "this voicemail has not been set up yet"?
So I have to say - this place has USUALLY disappointed me most of the time lately - not least of all because if I order more than 5 shrimp tempura I end up feeling sick. (frustrating - 1 order is not enough - 2 makes me feel sick.
........................
Old review below:
Wow - I'm surprised at the negative reviews. Many of them seem to stress bad service, which I can't comment on yet, because I got some food to go, but the guy who took my order went out of his way to make sure the woman who put my order together DID add the extra tempura sauce and extra teriyaki sauce on the side that I asked for.
The shrimp tempura was very good: large and fresh and a good price for what you get. $5.50 for 5 BIG shrimp.
The Beef short rib was good
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