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| - With all the rave reviews and our previous five-star experience at Akira Back's Yellowtail at the Bellagio, we had high hopes for our dinner at Kumi on Saturday night. We had reservations for 8:45 pm after the Michael Jackson One 7 pm show (see separate review), and we arrived promptly at 8:45 pm. We were told by a very sweet hostess that they were running behind and we would be seated within ten minutes. That should have been a warning for what was to come.
As requested on Open Table, we were seated at a semi-circular booth in the back room (or upstairs as the hostess referred to it). It could be an incredible room except that the lighting is so dim, you can't read the menu. Thank heavens we had read the menu and already knew what we wanted to order. It was quite disconcerting that we were asked by two different waiters what we wanted to order for drinks, and then we were asked again by two waiters what we wanted to order to start. The waiters were initially friendly, but then they seemed to be rushing us . . . and that was strange because the room was not even remotely filled with diners at that point. Maybe they were playing catch up as the hostess did say they were running behind when we arrived?! For a new restaurant, they should have spent a little more time explaining the menu, making suggestions, etc.
We ordered in stages so that all the food didn't arrive at once. We started with the Japanese Eggplant . . . one Japanese eggplant cut in half . . . delicious, but not worth the $12 price tag. We followed that with the Miso Black Cod. Now, this is one of our favorite dishes, and we have had this at some of the best restaurants in Las Vegas, most notably Nobu, and my husband and I both agreed that Nobu has the best around. I'd put Kumi's close to the middle of the pack, not just for its taste, but also its value at $29. Then I thought about the portion and taste of the Chilean Sea Bass I had the previous evening at Mastro's Ocean Club ($45 for a huge piece) with the price we paid for the Black Cod (similarly priced fishes), and we felt rooked! We took the advice of previous reviewers and had the Hot Mess roll and the 007 Octopussy. Both were tasty, but we have had much better rolls at Social House. And by the way, good luck seeing what you ordered in the dimly lit room. I had to take a picture with my iPhone flash on to see how the plate was presented!
The straw that broke the camel's back was that we ultimately waiting over 30 minutes to get our check. We wanted to sign to our room at Bellagio and apparently, according to our waiter, their system was down. He came back to inform us that his manager would be taking care of it shortly. Fifteen minutes later, we received our check, and it was inaccurate, so back it went. Our server, looking ever so stressed out, came over to say they were still experiencing issues and that a manager would again be taking care of things. Twenty minutes later, the manager came over with our check. He did not apologize for the wait, or that the check was wrong . . . he just walked off. At that point, my husband gave me the bill and told me that he could not bare to fill it out and said "you do it." Neither of us were sure if it was the waiter or the manager who was at fault, but I called the manager over again and explained that we were quite shocked that the service was so poor. He said he didn't understand, and as I explained that we waited so long for the check, he said, "I'll have a talk with my server. I wasn't aware of it." The end.
Needless to say, I have nothing positive to say about our experience at Kumi. I guess if you are stuck at Mandalay Bay and have a hankering for Japanese, then you might choose Kumi, but if you aren't, there are so many better places . . . including Shef Akira Back's other noted restaurant, Yellowtail.
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