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| - Friendly, outstanding service. A 1st Class operation. Do not hesitate, just go to them!!
My Apple iPhone4's battery has been on its last legs the past few months (the fact that Apple cannot put a battery in their $400 phones that can last more than a year is another debate for another review). Fortunately, a friend gave me an unused spare, so I was prepared to just do the work myself. I had the proper tools but when it came to removing the battery to replace it with a new one, I was stymied trying to remove the one stupid 2.5 mm screw that kept the battery connection in place.
Concerned that I might "strip" the screw completely if I tried to keep muscle-ing it, I sought expert help to see how much it would cost just to take the stupid screw out for me. That's it. Nothing more. I'll take it from there. As a self-employed professional myself, I don't expect anyone to work or put in their time for free and I was prepared to pay a reasonable amount for whoever did the work's time and trouble. I did a Google search and came up with three establishments in my immediate area. The first one did not answer the phone(in fairness, it was lunch time), and the third one, rather dismissively, came up with some lamea*s excuse about the screw being stripped and maybe needing a new connector and said, I quote: "I can't help you, man". I won't mention this establishment by name, but suffice to say they are located at the NE corner of 7th St. and Union Hills and their number is 480-559-9694. My 2nd call was to Sun Cellular and the phone was answered by a young fellow named Issac. I explained my problem to him and what I needed done and, after listening and confirming all I needed was the screw taken out, he invited me to come on down.
About an hour later, when I came in to their shop off Bell Rd., a young man behind the counter was the first to greet me. Turns out it was Issac. I re-introduced myself and my problem and he kindly took my phone in back to take a look. I had barely had the chance to sit down in their comfortable waiting area when he popped out of the back smiling, holding the tiny screw in one hand and my iPhone and back cover (I had pre-removed the pentalobe screws so as to take up less of his time) in the other. Hallelujah! I then asked if I could pay some sort of "diagnostic" or other j*rkoff fee for their labor and trouble, but Issac said that it was no big deal. I asked him if he was sure, as I had no problem paying something for their assistance, and Issac kindly declined again. In fact, a slightly older fellow who was also behind the counter (who, I'm guessing, may be the owner/proprietor) chimed in with, "Anyone who would charge you for that should be shot..." Wow.
In this day and age, it is so rare to find such friendly and service-oriented professionals--particularly when it comes to repair of consumer electronics. The reviews you read on this Yelp listing are clearly no joke. These guys are the real deal, and iPhone repair shops throughout the Valley (including the last crew that fixed my phone) could learn a lot from them. I can't speak to their experience with any other brands, but in terms of plain honesty, customer service, and sheer professionalism, you owe it to yourself and your smartphone to visit Sun Cellular. I know I will, and will send everyone I know of there, as well.
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