Renter's stay away from these people all they want is money and for you to pay for needed repairs because of the age of the home. We rent not own this house and there are so many things that need repair, but the just patch things up the cheapest way they can. My side panel in the shower exploded, not the door the side panel I called the emergency line Luis Lopez called me back and said call customer care in the morning mind you this is glass and my shower is attached to the tub. He came out two or three days later didn't take any pictures I told him I googled this shower exploding because I was concerned about why it happened one of the reasons was wear an tear the glass coming apart from the base causing small cracks that will eventually explod the full glass which is what happened. I called this work order in June my shower didn't get fixed until August. The glass company came out an measured the glass and reported back to Progress that the base needed to be repaired. Progress called them back and told them to just put extra silicone on the base because a new base was not in their budget. So the glass company called me again so they could come out and remeasure just for the glass. September rolls around they send me a bill for $610.00 they said will be added to my rent. First off the glass was not $580. The rest they said was for labor. Mind you this is not my house and my lease says anything structured is the land Lords responsibilitie. I hope the next tenant is careful because all they did was patch it up. Now they are saying it was my shower door that shattered because I must have slammed it. Thank God I took pictures and also contacted the glass company that replaced the panel. If you are a renter make sure all transactions are via email. I had to hire a Attorney because I refuse to pay for something I did not cause I'm a bath person not shower that's why I didn't complain that they took so long to fix it. So we will let the Judge decide who's at fault. The AC is also on it's last leg but they continue to send people out just to patch it up. Gillroy never return phone calls. I call her right back after she called yesterday no answer but she sent an email, then I email back she said she was on the phone and would call me back before five or call today the time is 3:01 no call back. I think they pay the workers to be RUDE AND UNPROFESSIONAL.