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  • We gave plenty of opportunity for AZ Discount Movers to fix our $5,000 Stone Creek entertainment center. When I called, I specifically asked if they were familiar with Stone Creek because it's very difficult to take apart and reassemble, and they more than reassured me that they were very familiar with that brand and very experienced. The movers were very friendly, but they immediately said they had no clue how to take it apart. When they tried, they gave up after about an hour (of paid time), then called in another person. We had to wait an hour for him to show up and he knew how to take it apart; unfortunately he was in such a hurry, that the top of the entertainment center came crashing down and caused some damage. I was in the other room and came running in to see what happened. They assured me, the company would repair the damage. Well, no one called me back and after calling them several times I was finally told to take pictures, fill out their claim form, send it in, and wait 60 days. Ok, I patiently waited. Nothing. This happened in June. No word yet, as of October. So I do not recommend this company. Now my beautiful entertainment center has some serious gashes in the wood. Shame on you AZ Discount Movers! UPDATE: After posting my review, I heard from Jay, who arranged to have someone come out and repair the damage. I travel and am away most of the time, but my daughter, who's house it is, said the repairs were beautifully done and the repair guy was a very nice man. Thank you, ADM, for repairing/making right. They even fixed a couple of dings from before. I have upped their rating to 3 stars, (I would give 3.5, but don't know how to select 1/2 star) because unfortunately I only got their attention after posting this review, and the damage may have been minimal (according to their response), but a big ding is a big ding, and the extent of damage should not determine the level of customer service. The overall result is: I am satisfied, and they have made it right.
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