They actually helped me with a major issue on my account. Unfortunately, six months later, I canceled my service. The people and the location were not to blame for my cancellation, but it had to do with their corporate policy of not allowing 3G unlimited MiFi owners to upgrade to an unlimited 4G MiFi. After working my way through several levels of managers, the final word was that there isn't even an unlimited plan in the system, so they couldn't help me. Those who were able to upgrade from an unlimited smartphone with 3G to a 4G plan, that's who they actually care about. After six years, I was done.