I have had more bad experiences than good ones at this car wash, but today takes the cake. I had high hopes for them too. I bought the basic full service wash. I unloaded my kids and went inside to wait. They were very quick to finish, but soon found out why. As soon as I got in my van it was blatantly obvious it was not vacuumed. I have 4 kids. It gets messy. There were crumbs everywhere! They didn't even bother with the 3rd row. They didn't even vacuum the passenger seat! There were pieces of wreath that I had bought and it shed on the passenger seat and floor , very obviously. Even the manager was shocked when I showed him.
The above paragraph happened months ago and I have gone back 4-5 times since only because I was dumb enough to buy the booklet of car washes. Every time I have done a full service its been the same story. They are awful! I get the same schpeel from a manager everytime saying they will make sure it will never happen again , yet somehow it has never gotten any better. Even when I take their advice and specifically tell the vacuum guys what I expect and need done.
I hate this place. I'm far from a clean freak, but at least I know how to vacuum a car. I've yet to have a good experience.