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| - I would normally give a review after my first visit, but because I came back for a second time , I wanted to give feedback on my experience yesterday ! I'd been going through some illness over the last few weeks and an appointment a month out just wasn't going to cut it for my blood work to get done . I came to Quest Wednesday and was (not) greeted or acknowledged by a blonde lady with glasses who sits at the reception area . Once I signed in , she says "you'll be waiting over 2hrs once I can get to you and process your insurance" . As mentioned , I just wanted to get this done , so I was okay with the wait . I told her I needed to step outside for air (since it was very packed inside) , she told me if I stepped out , they wouldn't service me . I could understand if I was going to sit in the car or telling her I'd be right back , but I never left nor did I intend to . Her attitude was disgusting and I don't know HOW someone like this can work as the face of a company with her demeanor . She's loud , arrogant and doesn't want to work there , so I'm not sure why she still has a job.
Fast forward to yesterday , I returned because my symptoms worsened and my dr needs my blood work . I was greeted by a nice young lady who was patient and kind . Apparently the blonde called off work . She provided me with a wait time and kept me updated since I needed to step out for air . I waited about 40mins and was called back by Ms. Regina . Ms . Regina was a breath of fresh air . I love her . She made this process so easy and her phlebotomy skills exceeded my expectations . She was warm and friendly . Complete opposite of my experience the day before . Thank you ladies for taking care of me . I appreciate the experience on Thursday !
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