The main issue I have is the food is not very good - the bread is stale sliced whole wheat loaf, and the pizza crust tasted like it was from the freezer section. But they have lots of pictures of celebrities on the wall.
I would rather go to a number of sandwich joints like Ciccio Sanwiccio where they speak Italian AND also know how to cook Italian. Overrated. I wonder if they comp celebrities at these places?