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  • The absolute WORST experience we have ever had with carpet and we have put new carpet in four homes! We bought new carpet and pad, paid extra for thicker pad in April 2016. They installed a basic pad; felt like walking on concrete They had to come back and rip up all the carpet and install the extra thick pad. Carpet started to buckle in every room, including hallway. They came back to stretch three additional times. Holly made me pay for a trip charge, $97.00 the last time. The lip service and horrible customer service from her must have been free. She is a horrible person to have speak to customers; rude, condescending, and unprofessional. Up until now we had spoke to Manny - he is amazing! They called the manufacturer and tried to pass it off as inferior carpet, the manufacturer representative said, "nope." The company that reps the manufacturer told my husband they stretched it the wrong way. They came for the Last time (their words), took all the furniture out of the rooms for the first time, stretched again. The bedrooms seem to be fine, the hallway and entrance to bedrooms, buckling. Again. Ugh. I called and left a message, Holly returned my phone call ( said that Apollo refused to speak to me) Holly says she doesn't know what we are doing with our less than two year old carpet that we paid over $3,000 for; we could be using the "wrong vacuum, over cleaning, it's to hot in our house, or...wait for it...it's to wet." Yes, folks these people are carpet installers and sell carpet. Holly told me they will NOT continue to keep stretching my carpet, she also told me this has NEVER happened. Nevertheless, Holly was her usual disrespectful self, cannot believe they let her speak to customers she is a awful human. There is a special place in carpet karma for her. Ick. Stay tuned, I just filed in Small Claims court, cannot wait for this ridiculous scenario to be finished.
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