Yes, the office personnel and Dr Hawkins may all be charming, but the services I received for my stem cell therapy were totally unprofessional and unsanitary, and they did not follow the method that I was told would happen. Briefly, I had to ask the practitioner performing the stem cell treatment to wash her hands (she even argued with me about this!), they gave me dirty pillows (no cases) to lay on, they did not use an ultrasound machine to guide the correct placement of the stem cell shot (as Dr Hawkins promised me they would), she did not place the shot correctly in my hip, plus I had to wait 2 hours while they were having equipment failure with the other party getting a treatment. And no one will call me back. What a sham. So I definitely would not recommend this clinic.