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| - What a disappointment! When we made the appointment, we stressed that we needed the rig in two weeks and were told there was no problem with the timeline. Made an appointment and dropped our rig off on a Wednesday for a 45 point check up and requesting the repair of a couple of things we knew needed attention. We were told we'd have an estimate and report in two days. Friday comes and goes and we hear no word. Let them have Monday and then started calling on Tuesday morning and put into voice mail. Called back at noon b/c we had no response and put into voice mail again. Called at 3pm because we still hadn't heard and I was being shuttled back into a VM box. Then I asked if the service writer was even there and was told, "Oh yeah. Now that you mention it, I think I heard she's out sick." So I asked for the service manager and was told that really wasn't possible and I really needed to wait for my service writer. Will she be back tomorrow? "I don't know. But I'll send her an email. Sometimes she looks at those from home." I pushed back was given to another service writer who said she would talk to the service manager follow up for us. Now we are to Wednesday and they have had it for week with nothing being done. Called back on Wednesday to confirm they were actually looking at our rig and were told we would have a the results of the inspection by the end of day. When they finally call us back they can't get parts for the dash air in time for us to take it on the scheduled trip -- but we are told we can use the roof air, which require the generator and that reduces our mileage to about 5mpg. Fine. We are particularly happy to learn of their "fix" for the missing AC issue. We get to Wednesday of the week it was due and they aren't done; we can have it on Thursday. When we get to the counter, our service writer is complaining to the customer in front of us about how Camping World is throwing her "under the bus." Pick up our rig, drive about 15 miles to local audio shop to have our new sound system installed only to discover Camping World had disconnected our dash air and pulled the control panel through the DIN opening for the radio. Audio people won't work on it until that connection is fixed so we had to drive back to Camping World where they had the nerve to tell us they might not be able to "get to it today." It's not the service writer's fault; they told her everything was fixed. Turns out the young man who is the air conditioning service tech admits he didn't realize we were taking the rig; he had ordered a part and left it dismantled while he waited for it to be received. Not once did he blame the situation on someone else. He is the only one who apologized for the screw up, took responsibility and said it was a miscommunication and he should have followed up. Very professional young man. He's the only reason they got a star; management can thank him for that. And, the service manager NEVER did talk to us. The service manager did issue a $25 coupon to be used in the store. Way too little, way too late. I don't know about other Camping World stores, but we are done with this one. Typical RV service unfortunately -- taking in way too much work with no ability to manage the work -- over promising and severely under producing. We are still in search of a descent service center if anyone has any ideas. Guess what Camping World Service Manager: If you would have just talked to us -- you not your staff -- apologized for everything from the beginning, offered to take care of us personally, you'd be looking at a very different review right now. If reviews mean anything to Camping World, you might want to have a chat with these people followed by a customer service retraining session -- maybe it could be led by your A/C tech.
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