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| - Very disappointed at both the service, and the final product.
I had a pair of low leather boots from my mom, and it was just half a size too small, so I took it into this place, after seeing the glowing reviews, and being able to support small businesses right at downtown!
When i went to pick them up, however, the top of the boots were so stretched that the original straight shape of the boots were no where to be found, the elastic part and the leather around it now looks like a bundle of old blanket, not only that, the boots were not really expanded that much. I told the wife of the duo that I am not happy with it, as it looks far from the original condition, but i will pay for it. The husband, who was in the back working, came out yelling at her in Vietnamese, probably trying to understand the situation, and then at me, "Your shoes are old already!" and then right back to yelling at her. I paid quickly and left the unpleasant shop.
I can tell the husband really takes pride in his craft, as he yelled at me instead of apologized. It looks like if your shoes are not brand new and not Gucci's, you won't get a 5 star treatment. This is definitely a 'nay' for me from Yelp. I am beyond upset about the state of my boots that I will never get to wear and for the way I was treated.
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