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| - I was excited to try this place with the new owners. The building and decor is just SO awesome, but with the old owners I felt the food was just okay and the margaritas were not great at all, so I rarely went. Unfortunately, based on my experience with Hacienda de Rosa, it will not become my new favorite Mexican place.
This is a long one, so TL;DR decor is awesome, service and kitchen can't keep up if they're busy, and food is average although priced well.
I will preface the review by mentioning that we came at 6pm on a Saturday night and with two small children. So it should be expected that they are busier than usual, and that I am less tolerant of long wait times than people not pacifying two tiny humans.
So we were initially told 15-20 min wait. It was moderately busy when we arrived, but started picking up a lot as we were there. It ended up being around 30 min. Now, a 30 min wait is not bad for a Saturday night, but it felt longer because we had been anticipating about 15 (and it wasn't crazy busy when we first arrived) and I spent 90% of it herding my kids or chasing them around the courtyard. Side note: they had a fire going on the patio and it was totally adorable and cozy!
Finally seated and we were greeted by our harried server right away, but it seemed pretty obvious they were understaffed. As others have mentioned, the green salsa is sweet, but I liked it. The red salsa was just okay in my opinion. I wanted to order the queso dip, but they were out... at 630 on a Sat night? We ordered right away when our server came back with our drinks. And then we waited.... and waited.... and waited. It was 40 or more minutes later before they finally delivered the two kids meals (they did have the foresight to at least bring the littles' food as soon as it was ready) and another 5 or 10 before our two adult meals came out. We didn't see our server much this whole time, but I really don't blame her. She was in the weeds big time. Thankfully, we didn't need anything. They did offer us more chips at about the 30 minute mark.
I ordered the spinach enchiladas for me, a cheese crisp and bean and cheese burrito for the kids. My brother ordered the enchilada combo with beef and cheese. What I liked about my enchiladas was that they were cheesy (my brother said his were as well) and topped with some fresh avocado, plus the sides of corn and black beans were great. We didn't order any alcohol so I can't really comment on drinks. Overall, the food was good, but it didn't "wow" me. But the long wait for it was very dissapointing. I've noticed other reviewers complain the same about kitchen wait times, so at the very least they need some improvement during busy times. I noticed other tables around us going through the same wait times, so it wasn't just us.
Our server came back once to check on the food, then we didn't see her again for a while. Well, we saw her but she was running around like crazy managing all her tables. I can't imagine if we had ordered drinks that we wanted regular refills on! Had to wait a bit to finally flag her down for the check. We had been there for close to 2 hours, between the wait in the lobby and for our food. The natives (kids) were getting restless and we had to go!
One thing I did like was the price. It was only $35 dollars for the 2 adult and 2 kids meals. Of course, we didn't get any drinks or apps, but that seemed really reasonable.
Just overall it seems like they need a little management help. Better staffing during busy times (there were lots of unfilled tables for the long lobby wait, and all the servers seemed overwhelmed, not just ours), and better kitchen staffing and stocking (45 min wait? Out of queso to start a Sat night?) But for the price the food was fine and I would go again for the decor/atmosphere. Hope they can find their groove.
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