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| - I was extremely disappointed in this sad excuse for a restaurant, especially because of its location in the gorgeous Aria resort. The decor is absolutely beautiful! The food was mediocre at best. The service was just bad...
First of all, my party of FOUR was directed to our table after a few minute wait... There were only THREE chairs and three place settings. We awkwardly stood in the middle of the restaurant until someone carried over another chair from across the room. The fact that they were so unorganized even after keeping us waiting is unacceptable for any restaurant, and very unprofessional.
I ordered the late breakfast of two eggs, sausage, and asked what their substitutions were for the hash browns and toast. This seemed a foreign concept, because our waitress had no idea. I asked if they could substitute for cottage cheese, as many other breakfast places do, and she said she'd have to ask the chef. My boyfriend ordered a hamburger minus the bun, and she couldn't perceive that idea either. Most restaurants are willing and able to make substitutions for guests. This restaurant made me feel really uncomfortable even suggesting the idea.
After all of this confusion, the service was really slow. It took ten minutes after being seated at our table for the waitress to come around to take our orders.
The food itself was sad. My thirteen dollar meal could have been better put together by McDonald's. I tasted my BF's burger. It may have been one of the most unappetizing ground beef patties I've ever tasted. It was overcooked, hard, and bland, except for a chemically smoke taste. My poor honey suffered through that, for $15 no less. My BFF had the biscuits and gravy, and left half of her meal. She NEVER leaves half of her meal.
I happened to remember the price of what everyone ordered (probably because it was so high for what you get), which was a good thing, because the price on the menu was not consistent with the charge on the bill. Apparently they recently changed the menus, so the prices increased, but we all ordered off of old menus. Either way, the manager was unhelpful and unapologetic fixing their mistake. That type of attitude is not what I expect in a premier Aria restaurant.
Please, Aria... PLEASE clean house in that restaurant and hire competent management, an interested head chef, and well-trained wait staff. The facility is so gorgeous and needs to be appreciated with cuisine complimenting its beauty, not distracting us from the unacceptable service and food.
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