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  • A few weeks ago, my 2010 Kia's AC went out. I went to a local mechanic to get it checked out and was informed that the blower motor was dead and would need to be replaced. The mechanic recommended I contact a Kia dealership and see if the motor would be covered by warranty since the car was still under 60,000 miles. I contacted Jim Marsh Kia the next day, and spoke with Todd. Todd was very rude and impatient with me as I asked my questions. He informed me that the blower motor SHOULD be covered by warranty if the car was under 60,000 miles BUT they wouldn't know UNTIL they looked at it. He advised that if it was not covered, I would be charged $150+ just for them to look at it. I went a couple weeks with an on-again-off-again AC in the middle of summer while trying to scrape up the money to have on hand just in case it ended up that the motor was not covered by warranty and I had to pay to have the car checked out. Fast forward a couple weeks, my car now just a couple thousand miles from hitting 60,000, and I contacted Jim Marsh Kia, and once again, Todd answered. I asked to schedule an appointment for that Saturday, since I wouldn't be able to go in on a weekday. He stated that Jim Marsh Kia absolutely DOES NOT schedule Saturday appointments, and they are first-come-first-serve. "Okay," I replied, "I'll just show up Saturday morning as soon as you open." Todd told me not to bother, and that they were entirely booked. I was confused- how could they be booked, but yet they don't schedule appointments? Fast forward the next week, I purposely took off time from work to go to Jim Marsh Kia on a weekday. I called ahead just to find out the wait time, and get a couple more questions answered, when Todd, yet again, answered. When I asked about the wait time, he rudely informed me that not only were they booked for the day, but they were booked Saturday and into the next week. Mind you, a week prior he had stated that they don't schedule Saturday appointments. So which is it, Todd? I will not do business with this company in the future.
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