| rev:text
| - A month ago, I visited this clinic once and had a good impression - professional and friendly doctor and staff, efficient process.
As a result, i took my Dad there today who fell a week ago and had his knee hurt and scratched. The pains have been annoying and even getting worse. My Dad is 76, to be safe, i suggested him to check with doctor. Because making an appointment with my Dad's family physician and waiting to see him is just time consuming. Based on my previous experience with this clinic, i took my Dad here today. ( April 16th, 2013)
We got to the clinic around 1:00ish this afternoon.There about 6 or 7 people already waiting there. The receptionist told me the waiting time could be 1 hour which made sense to me. After registered my Dad, I let my parents wait there and myself left clinic to run couple of errands.
Around 2:00ish pm, I went back to the clinic, and waited with my parents for about 5 minutes, we were called to our turn. We went inside, and were told to wait in the room 3. We're happy, finally we could see the doctor and get to go home soon. My parents were tired and thirsty after they waited for over an hour. They need to go home for a rest.
However, we waited and waited, hour half passed, it's still not our turn. 45 minutes passed, still not our turn. All people got in after us got checked out by the doctor and left, we were still waiting. I wondered whether we're being ignored. I went to the front, inquired the nurse. Her name is Shandy Cohen. She denied there was a problem with the process, and told us there was only one family physician in this location, and others are specialist. She also told us those who came after us and got checked out by the doctor ahead of us were all seeing specialists with a booked appointment. I expressed my doubts and disappointment, she ended up giving me a long lecture which i didn't even have the focus to listen.
Around 3:00pm, the doctor finally showed up. I asked her whether she was the only family physician here and others were specialists. She said there are couple of family physicians in this location, This had revealed the lies Shandy Cohen told us.
Anyhow, I finally realized why they kept putting off my Dad's turn. If I didn't complain, we could end up waiting longer. I assume if i filled in the form with more severe situation for my Dad at registration, we could get to see doctor earlier, at least follow our turn and wouldn't get delayed.
I don't complain the receptionist, at least she called our turn after one hour's waiting. I complain the nurse named Shandy Cohen, who seems also the admin in this clinic and a new add-on to this location because i don't recall she was there last i visited. Her name was so easily retrieved from other staff. It's obvious that she is not a likable person here. If you're paying a visit to this location, either paying attention to the waiting process and the existence of this nurse to ensure the waiting process fair to you or exaggerate your situation in order to be treated properly.
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