| rev:text
| - My experience with this dealership is the kind that gives car dealerships bad names.
My daughter had done her research and gotten pre-approved with her credit union. She looked around in Tucson and could not find something she liked. She picked out a VW Jetta in Phoenix that would fit her budget She asked me to come with her because she was afraid she would not be taken seriously because she's a young woman walking into a dealership. So we made the trek down I-10. Four reasons to hate dealerships:
Item 1: Advertised price. Naturally, the price they advertised on their website was not the "real" price because it included BS incentives... like you have to have someone in your household that owns a VW, so the price all of a sudden goes up $2500.
Item 2: Dealer fees. They played the "what's the total price that will get you to buy today" game. She had her financing in line so I didn't feel the need to play this game but they insisted on our number. I had some payment calculators on my smartphone to calculate tax, title and estimate dealer fees, so we came up with a number, based on the advertised price. Needless to say, their figure came back higher (to the tune of $3500) due to "doc" fees and $2700 "tint and paint warranty" that could not be declined. WTF? This is the part where some naivety on my part comes in. They say this is VW policy so I'm not sure if we won't have this problem at another dealer, so I'm reluctant to walk away just yet and start this process over somewhere else. They won't budge on the trade-in value of her car but I haggle with them and they eventually come down to a price my daughter can live with, so she strikes a deal.
Item 3:The waiting game. After they agreed on the price we waited FOUR AND A HALF hours before she goes in to sign papers. All they could say during this time was, "it should be soon" and offer us something to drink.
Item 4: Signing bullies. When the papers are finally being signed, my daughter declines the warranty and "gap" coverage, telling them she feels she does need a warranty and has arranged "gap" coverage with her credit union. Joe, the financial manager, proceeds to say the credit union gap coverage is useless and practically scolded my daughter, telling her she was making a "big mistake" by not taking the VW gap coverage.
It was a long, frustrating experience. I'm glad my daughter got the car she wanted, but buying a new car is supposed to be exciting. Dealing with places and people like this makes it an ordeal it shouldn't be.
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