I had previously written a positive review of Karen at this salon, but now must change it as my most recent experience turned in to a nightmare. A few months back, after reading great reviews of her work, I went to her for a haircut. I was very pleased, so I went back for highlights and a trim. This time around I am extremely upset. Karen left the color on my hair way too long. And my request for a trimming of my ends turned into very short layers in the front going back past my ears and long in the back. Think Carol Brady of the Brady Bunch. She also thinned my hair out, which I absolutely hate because my hair is already very thin. Now I have frizzy, uneven ends that stick out at all different lenghts. There are also bleed marks of color noticeable in the hair line. The worst of it is the damage caused by being over processed. I have severe breakage everywhere especially at the top. I now have a ton of hairs sticking up at the top of my head and my hair over all looks frizzy and fried. It continues to break. I went and showed Sergio the owner who laughed when he saw it saying it was new hair growth, not breakage. Even after I explained that it was not like that until after my hair was done at his salon he stuck to his guns. I would like to say that I am only disappointed by what's happened. But I am very upset. Every girl knows what it feels like to have a bad experience at the salon. Now I have an appointment at another salon and have to pay more money to fix the color, which is very brassy, the highlights that bled and cut after already paying over $150 for the mess I am now left lift. I very much regret ever trying this salon.