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  • To say I am disappointed with the way the office manager (Marley, Marlene, Marvey-couldn't remember her name after she insulted me) treats patients is an understatement. I went in for an appointment in January 2018. After waiting a crazy amount of time (no surprise there), one of the PA's came in to see me. About 30 seconds in to our appointment, she was notified of an emergency in the hospital and had to leave. I completely understood as I have had an emergency c-section. What I didn't understand is why I was charged for the appointment. As I was leaving, I asked for a new appointment and they said they would be calling me after the got more info from the PA. The PA updated my chart 5.5 hours after my visit with what she 'thought' to be the issue. I was never given the opportunity to sit down and discuss the issues. I was most certainly not given a full 30 minute appointment which is what they billed me for. It has taken nearly 2 months of calling and voicemails to get the office manager to call me back. After talking to this pleasant woman today, I realized just how terribly managed this office is. She was the most unprofessional person I have ever held a discussion with. She insulted me and accused me of just trying to avoid a bill (which made me laugh-medical bills are never an issue in my home), she refused to give me an opportunity to speak to her and insisted on cutting me off, and she even encouraged me to go write reviews about her since I had all the free time. She claims the office has a right to bill for appointments regardless of how little time the dr spends. She also threatened to send my bill to collections should I refuse to pay the balance. She clearly has no idea how to handle herself in a professional manner and strives to give this office an even worse reputation. Unfortunately, this is not the first time my insurance has heard about this office and their shady practices. I have filed a grievance and will be followed up with. I urge everyone to stay away.
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