Having gone to two other LA Fitness locations, I will have to say this place is probably the best LA Fitness in town. It has improved a lot over the last year in terms of customer service.
Many gyms have the old 1980's model of service where they don't want you to talk to them or ask anything unless it involves a cash transaction. They do consistently greet with a smile, and up until last year there was more of an issue with them talking to each other or texting instead of working, but I think someone has made it a point to not let them do that.
During busy times, they have one male and one female employee who clean the entiire time...cleaning bathrooms, emptying trash and cleaning equipment. I appreciate this, as I have been in too many gyms that look like a disaster area during peak hours.
Parking is a challenge from 5:30 to 7:30 Monday through Wednesday. Other times and days are much better.
I otherwise have no real issues...lots of equipment, no trauma, no drama.