We had an oatmeal cookie which is the best one I've ever had, and No it was not hard, so try the cookies! I had the croque monsieur sandwich, which has the sauce inside--then they grill it as a pressed sandwich. You really need a fairly soft bread for panini and the whole thing was perfect. I took half home. Yes, it's pricier than Eggworks directly across the street, but it's a totally different food experience, worth the bit of extra money.