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| - I was very excited when I heard that we had a new brewery and restaurant in town, so I showed my wife the menu, and she got excited, too. Unfortunately, our experience tonight did not live up to our hopes.
When we got there, no one was at the host station. I flagged down a waiter, and he told me I should talk to the host, who was walking around somewhere. The host came over, asked us how many we were, and sat us immediately after cleaning an open table. We were very happy to be seated so quickly.
We got our menus, and ordered our first beers. We'd been waiting for long enough at that point that we knew what we wanted for appetizers, so we ordered those, too. We both also asked for glasses of water.
The beers came out a reasonable amount of time later. We were both very impressed, and at that point we were convinced that we were in for a good experience. I had the Sevex, which was pretty good, and my wife had the Wilbur, which we both liked a lot.
After about half an hour, our appetizers came out. At this point, our waitress had not checked on us once, and still had not taken our food order. She set down our appetizers, took one of our food menus, and walked away before we could order our entrees. We thought that was unusual.
For appetizers, we'd ordered the cheese curds and the pate. The cheese curds were perfectly fine. They weren't anywhere near the best I've had in town, but they were good--crispy on the outside and gooey on the inside. The dipping sauce wasn't great, but the curds themselves were good.
The pate was strange. Again, the pate itself was good, though my wife said she tasted an off metallic taste. I didn't get that; I genuinely enjoyed it. What I didn't enjoy, though, was that there was about a 1/4-inch-thick layer of semi-congealed fat on top of the pate itself. I have no idea what it was, but it was gross. It wasn't good, it wasn't rich, it wasn't warm, it was just as if someone had dumped fat on top of the pate. It was unappetizing.
At this point, we still had not ordered food, though I'd had two beers, both of which were good.
Eventually, we did order food. This was after nearly an hour in the place. I ordered a standard burger, asking that they put cheese on top, and my wife ordered a chicken sandwich. Both with fries. I also ordered their onion soup.
Then we waited. For about an hour. And still did not have food. Or water refills. In fact, we didn't get silverware or napkins at any point during our meal.
What we did have was noise. Lots of it. The restaurant is larger than we expected, with concrete walls, and there were a lot of people, so it was just loud inside. It was hard to hear each other from across the small table.
Several other groups were seated while we were waiting. At some point, the waitress came over and apologized for the delay, and explained that the kitchen was swamped. Honestly, that seemed plausible given how many people were in there. But, eventually, my wife and I realized that no one was getting food. Some people were getting appetizers, but no one was being served their entrees.
After what seemed like forever, we noticed that groups that had been seated after we'd put our food orders in got their entrees before we got ours. That's when we really got frustrated. A few minutes later, though, we finally got our food. Except not really.
I had ordered the onion soup. What I got was a bowl full of the gazpacho. I explained this to our waitress, and she first insisted that that's what I had ordered, and then blamed it on the kitchen. I told her I would skip the soup and she took it back.
My wife had ordered the chicken sandwich, which comes on a Stella's hot spicy cheese bread bun. It was as advertised, except it wasn't very good. My wife ate half of it out of grim determination, but couldn't get through it. Her fries were cold. Like, all the way cold.
My fires were hot, and they were delicious. My burger was cooked perfectly, but it didn't have the cheese I'd asked for. And it was just a bun with a patty on it; there wasn't anything else to it--not even condiments. I took one bite, and it was just bland. Not bad, just bland. And I didn't get the soup I'd asked for, and my wife's food was terrible. And my burger didn't have the cheese I'd asked for.
By this point, both my wife and I were done. We'd been waiting for so long, and then our orders were wrong and the food we did get was mediocre overall. I approached the host and explained the situation. He apologized, and sent the waitress over, who offered to fix my burger. Reluctantly, I let her take it.
While we were waiting, my wife and I considered our options, eventually deciding that we preferred to cut our losses on our food at Next Door and go to Five Guys instead. So that's what we did--we paid our check and went and got Five Guys.
I want this place to succeed, but it just wasn't a good experience toni
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