| rev:text
| - Party Foul.
Never have I ever experienced a more unfortunate series of events when it comes to service. In fact, even using the word 'unfortunate' is still being WAY too kind, 'FUBAR' is a whole lot closer to the type of service+management we experienced.
I'm going to start off with a mildly irrelevant tidbit and then move into the real nitty gritty of how Grumpy Troll turned my group grumpy. I know this is just a taste thing and not at all what I'm basing my review on, but I felt it was still worth mentioning that their bourbon barrel aged porter is a joke, also, more like a farmhouse sour than a porter. Defo NOT what you're expecting or wanting when you order a porter.
We dined with another couple in the upstairs pizzeria... I think going upstairs was not a great idea as it was empty, less one guy at the 'bar' and a staff that looked barely legal to be serving beer. For 2 couples, who ordered one round of beers and 2 pizzas, the number of mistakes made by the restaurant became almost comical until the bill came and we were still not appropriately compensated for the excessive amount of time wasted waiting for them to attempt to make our make our food correctly, which they still ended up not doing.
First mistake: The other couple ordered the large Thai Pie pizza, veggie style (no chicken, sub pineapple) and requested for one half of that to be made w/o cheese and noted that it was because one of the diners is lactose intolerant. When that pizza came, the server acknowledged that pizza had been made incorrectly, with only half being the veggie Thai Pie and the other half being only cheese, which obvi wouldn't work for the lactose intolerant diner. She said they were making her up a new smaller pizza that was the Thai Pie as she requested.
Second mistake: After looking closer at what was on the Thai Pie portion of the above pizza, they realized that they had also not gotten half the ingredients that were meant to come on the Thai Pie. No shredded carrots, no cilantro, nada. When we let the server know she brought it back to the kitchen area and had the kid toss some shredded carrots and cilantro on top.
Third mistake: Our pizza arrives well after the other couple's first pizza at the table had arrived (what was the hold up with ours? Can they not make 2 pizzas at once?). We had ordered the large Thai Pie as well, veggie style (no chicken, sub basil). The server dropped the pie off and swiftly left. As we looked at the pizza, we noticed that there was no basil and there was chicken. Since neither of us eat meat, this was obvi not going to fly. We had to AGAIN get up, find the server, tell here the issue and wait for her to come back for the old pizza. They said they'd make us up a correct one right away. Fine, no prob, I worked in restaurants for well over a decade, I've had sh*tty days and I know there are times when it seems like a chain of everyone is messing up one table's order.
Fourth mistake: Our pizza FINALLY comes, after he other couple is done with both their first and second round of incorrect pizzas and just waiting on us. We check out the pizza and not only did they bring us the small sized pizza, instead of the large that we had ordered, but there still was no basil, and they added pineapple. So apparently they remade the other couple's first half of the pizza they ordered. Whatever. Fuck it. We're all hungry, we have a long drive back, I'll pick the f*cking pineapple off the pizza. Another person at our table went to ask for a side of basil to add so at least we could have that, but it was still some kind of bullsh*t that they still could not manage to make a single pizza correctly, when there was only 1 table in there eating.
Fifth mistake: The manager came by and stood with her hands on her hips in a kind of 'Look guys, I don't know how we managed to f*ck this much ish up' type of manner. Everyone at the table had all or does still work or manage a restaurant so we understood and she just checked to see if everything "at least tastes okay" and said she'd take care of some of our bill, but when the bill came for the BF and I we were still charged the full price for our drinks and she had only mildly discounted the price of a large Thai Pie, when we still had only received a small one. So basically, she cut us a deal on *maybe* $3 after we had been sitting there getting the wrong sh*t for the past 2 hours, and then, to top it off, she blamed everything on the poor server girl. Using her name and saying she was new and making a face. As a former server, I thought this was totally inappropriate. For that many mistakes to happen it's not only the server, but the kitchen, and now, in my opinion, the manager's fault. If you have a server who is new and is clearly having an issue after 3 wrong pizzas come out, you obviously need to stand by and help them out instead of sitting back by the bar. Shame on you for throwing the server under the bus.
We won't be back. Never again.
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