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| - I go to this Cheesecake Factory a lot because It's close by, the food is good and there is outdoor patio dining which is one reason I go there, I like to dine outside. I had friends arrive from the cold Midwest yesterday and having been cooped up on a plane all day, they were looking forward to having a nice dinner outside on the patio. Driving up to the place, we were happy to see that lots of emptyt patio tables.
I dropped my guests off while I went to park the car and told them to go get seated and I'd find them. After parking the car, I went right to the patio looking for them and was confused when they were not there. I walked in the front door and finally saw them waving at me from a booth way in the back, by the washroom. As I made my way over to them, I saw there were all kinds of empty tables, far away from the washroom. My friends told me the hostess informed them it would be at least a half hour wait for an outside table but she'd give them a nice table inside. Nice? A dark booth by the washroom door! Nice? I went back to the hostess and explained to her I had just come in from dropping my friends off and she immediately pointed and said "Oh, I just seated them over there". I answered that I knew that and asked why we couldn't sit outside when there were so many empty tables and she said there were only two servers outside. I said we wouldn't mind waiting outside at a table for the half hour until a server could wait on us. I told her we had come especially to sit outside and that furthermore, if we did have to dine inside, I was not prepared to sit in a dark cramped booth, way in the back by the washroom when there were plenty of other desirable empty tables. She began giving me some kind of idiotic reason why she couldn't do that and made some remark about getting the manager for me to talk to. I told her her not to bother, we'd go someplace else where we could dine outside. I went back (by the washroom) to inform my friends we were leaving and just then a really nice waiter, Tony P., whose table they were sitting at, came and told us he would take use out to the patio and serve us out there, even though it wasn't in his station. We agreed and from then on, the evening was perfect.
Tony P. was pleasant, attentive and courtious and we didn't have to wait long at all to be served. As usual, the food and wine were excellent. So, what began as my first bad experience at the Cheesecake Factory due to an indifferent hostess, ended with my friends and I having a delightful dinner, thanks to our server, Tony P.
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