| rev:text
| - We have had myriad issues with these guys, and one good experience. They have worked hard to earn a "never again" recommendation.
1. Estimated 2 hours to fix flat tire. Would not set appointment for return time. Only option was to wait the 2 hours. They explained to us that they are a full service shop and cannot just cut us in line, and that they don't make appointments for flat fixing. The only option was to "get in line". Other shops have much better service than this. I complained to corporate and they said they would discuss it with the management.
2. Would not honor treadwear warranty, even partially, when 80k tires wore out in 30k miles. They said that since the tires were not completely evenly worn (they were only worn slightly more at the edges), that the tire manufacturer would not cover them - they wore out early because of vehicle condition. So I bought some tires elsewhere and then decided to go back and hassle them, for only that reason, knowing full well it would lead nowhere. I was wrong. They were changing management and a corporate guy was there who charged his corporate account to refund a pro-rated amount on the tires. I had them mount my new tires, bought a lifetime alignment, and told them if they continue to treat me this way I will be happy to continue coming back.
3. Each store must be responsible for making a buck. As soon as the corporate guy was gone they were back to the same tricks, even with the new management. I did some work on the car which required an alignment check when finished. I asked my wife to call and make an appointment to take it in. The guy wouldn't make an appointment, so he was asked what time would be best to bring it in. He said right then was a good time. It took two and a half hours to check the alignment. And he told my wife that the "warranty" on the alignment is only good if we have them do all the work on the vehicle. I paid for a lifetime alignment on the vehicle and they wanted to revoke it because someone else worked on it. When I got home I asked where the alignment results print out was. My wife said she did not get one, the guy said something about the printer being broken. At that point she was so tired of dealing with the kids that she just wanted to get out of there. Unfortunately, the vehicle started pulling to one side, so we needed to take it back. My wife refuses to go back there because they won't make an appointment, and they won't complete the work in a timely fashion. Two weeks after the alignment check I had to go down with her and drop the vehicle off for an entire day. When we got it back there was still no print out of results (printer still broken). And the vehicle still pulls to the side. And we are done with this outfit.
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