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  • I experienced some horrible customer service at this location today. I was looking for a copy of The Secret. Its a fairly common book. The young girl behind the counter looked in there database and said one was available but just pointed in a random direction on wha section i was located in. Thats odd why didn't she walk me over there. Well I asked her to walk me over there because the store is so big and I never have been to this location,just the east side one. Instead of looking for me she suddenly walks away. I found it quit odd. I looked over the section twice and found the book was not at all located in the section. I stood back inline at the counter where I had asked an older lady about the young gal who originally helped me. Older lady points out that the gal behind the counter is suddenly on break and will not be able to help me for an hour. I explained what I was looking for. She points to a bunch of books behind the counter and says Well ya know its going to take me an hour just to look thru all of this stock I need to put away so you will just have to wait. I was stunned at the attitude base of her voice. Why have a book listed in your system and not know where its located in the store. No one wanted to help me find a common book listed with in the store. When I called the Eastern Zia store I asked an employee about the book to see if it was located at his store. He said no,just the Sahara Zia store. I also told him of the problem I had at the Sahara location and he didn't even offer help,and alternative nor for me to even speak to a manager. When has the customer service for both of these stores gone down hill? To not know where a common book is after being listed in database and you as an employee cannot find it? Then to walk away cus you have to catch your smoke and phone break? Then to bet barraided by another female employee?
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