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  • All I can say is that I'm very disappointed. I had high hopes for this place but unfortunately it followed the fate of all other toronto restaurants. It started off strong, amazing service, delicious food.... now the food is sub par and the service is horrible. We are regular customers that come once a month and have celebrated numerous special occasions there... but I don't think that will be the case anymore. They are very good at updating their website on the days when they have specialty pricing. We came on family day (feb 19) and prior to that booking I checked the website where it DID NOT say it was specialty pricing that day. I called ahead to confirm and they also told me it was NOT specialty pricing that day. But we were charged specialty pricing. I contacted the manager after and was given a spiel about how they need to compensate for wages going up and while it was not advertised as a specialty price day they had the right to raise the price if they wanted without customers knowing ahead of time. After that experience we gave the place another go. This time they tried to serve us "Parmesan filet mignon" as lower cuts of meet with Parmesan on top. It was disgusting and it was not Parmesan filet mignon like we've had a million times before. We politely asked the meat cutting guys and they kept bringing us non filet mignon with Parmesan, and our server twice to which we still did not get the correct meat. I finally asked her if they were just out of filet mignon, to which we replied " no we definitely have it, let me get them to bring the right one out".... it was the wrong meat again. I get if you are out of filet mignon but don't lie about it. I'm pretty fed up, and honestly this will mark the end to a good run at Copa cabana for us. I no longer rave to people about this place and I will no longer bring them business from hosting special occasions or bringing friends here to try the place.
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