| rev:text
| - Drink: 0/5
Decor: 5/5
Cleanliness: 2/5
Service: -2/5
Avg: 1.25 stars
Short Version:
The new decor is nice. The doorman and waitress were nice. The KJ and bartender are rude. KJ not aware of standard queue protocols and what songs are in the library. The bartender would rather argue about a drink and try to intimidate a customer than own his mistakes. The upside is that the staff should turn over in a few months (if their trend keeps up). Maybe we'll try again then. Toilet handle broken. Bathroom dirty.
Long version:
This used to be a fun karaoke place. Their main host has changed, and they have struggled to find a replacement. Everyone in here was new the last time that we went, which isn't too surprising because it seemed every few months there was a different team there.
The customer service is horrible. I asked for a Black Label with a splash of soda and was given Black Label and tonic. I walked to the bar and let the waitress know as she is swamped and has the entire room. She apologized and let the bartender know. He comes to me and says, "I put soda in there." Then he holds up the store brand bottle they got at a grocery store and shakes it in my face. I told him, "If you're not convinced, taste the drink. It's tonic and not what I ordered." He stares and me. I don't blink. He grabs the glass and throws it in the sink and says, "Fine." Then he gets a cup and brings the soda bottle and says, "This says soda." He pours it in a cup and asked me to taste it. I tell him that it is soda. He then says, "Good. I don't want to waste this stuff (holding the Scotch bottle). It's not cheap." He proceeds to make me a scotch and soda, which isn't what I ordered. I just didn't care anymore.
I sit down in the booth. The host comes to me and says, "We don't have this song." I tell her, "Yes, you do. I've sang it here before." She comes back and tells me that she found it. When it's finally my fiancé's turn, she plays the wrong song. He tries to help her find the right one because he has sang it there before. Finally, he tells her that he'll give her a different song, so she bumps him to the bottom of the queue! How? This is your mistake, and he gets punished for your incompetence. After 7 songs, I get up to ask when he is going. She says, "Soon enough." I told her, "I needed a specific number of turns because you put him at the bottom for your mistake." She glared at me and said, "Three." I told her, "Thank you."
Bathroom was dirty. Toilet hand was broken. Only one bathroom now. No one cares.
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