My husband came in by himself with two toddlers and was made to wait for over an hour in a hot exam room. He and both kids were sweaty by the time they were seen. The provider asked lots of questions that should have been in the MR already - were thorough notes not taken the last time we were in? The provider gave the most basic instructions for caring for our child. If a parent isn't asking the right questions, I believe it's the job of the provider to explain things that aren't be asked, or at least provide printed materials for the parent to take home with more info. We felt ignored and blown off at our first visit as well and decided to give the practice a second chance. We will not be returning to this practice.