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  • I wish I could give this place negative stars. My son and I went in there for the first time this afternoon. We waited almost 10 minutes for somebody to wait on us and take our order. At the time we were the only ones in the place. Three employees came up to the counter and didn't even say "Hello" let alone ask to see if anyone had taken our order. Then we waited 20 minutes for a hamburger and a cheesesteak. When I went to the counter to find out what was taking so long they told me that the hamburger meat was frozen and it takes a long time to cook. When I asked how much longer I was told, with attitude, it won't take much longer. After we got our food I had to go back up and ask for napkins and catsup and I was told they are on the table but they weren't. I had to tell the guy twice that they weren't there before he would give me some. While we sat and ate our food another couple who came in after us received their order. The fries were burned to a crisp. I was surprised that anyone would serve something so bad. One of the people (Rocco?) came out to inquire how they were enjoying their meal and when the girl complained about the fries he told her that some people like them "well done". She said that she wouldn't mind "well done" but these were burned. He made another excuse about the potatoes and then offered to make them a new order which they accepted. 1 Philly Cheesesteak. 1 Cheeseburger. 1 order of fries. 1 soda. $18 + "tip" = $20. I had really hoped we found a new, local, fun place to eat. Now, I'll be looking forward to the next business that occupies this space when Rocco's goes out of business.
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