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| - UPDATE: 1/2/14 We got the garments back about 5 weeks ago and our logo had been rearranged. They had run the garments before I ever saw an art proof. I sent Mike an email and he was very reasonable and genuinely seemed to want to correct the issue. I've been told they are going to be ready today, and I hope that is the case. Mike told me that they were taking longer than normal to remove the incorrect logo stitching from the garments, as they were trying to do it very carefully to not cause any damage. I can honestly appreciate that, since the garments were over $600 to purchase, but this whole thing has been very frustrating, especially since it happened around a very busy time of year, which has delayed this correction even further.
When they were at their old location on Russell, I worked directly with Mike (over the last 5 years) and never had issues. Now that they're in the new spot on Decatur, the service is horrible. I've never waited so long for artwork proofs before. My order was supposed to be completed on Friday and today is Monday and I have not heard back from them. When I call the shop no one answers, and I received responses to me emails UNTIL I called them out on the poor service.
My items have not been embroidered yet and the closest they'll come to a refund is a store credit, but why would I ever use them again!? Now the only thing I can do is wait while they dilly-dally around and decide when they'd like to actually return a finished product to me. I was hoping to drop off more clothing for embroidery when I picked up this order, but now I will without a doubt GO SOMEWHERE ELSE. They would REALLY have to work some miracles for me to feel like they corrected the issues. I've never had such frustrating customer service, or lack thereof.
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