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  • This was the 2nd and last time I order here. Mediocre and overpriced food and horrible customer service. The last time the food was decent, but not great. It's close to home and delivers so after a long flight from the east coast I ordered a calzone and meatball sub for the family. I placed my order at 5:55pm and was told it would be 45-60 min. At 7:10 (1 hr 15 min) I called and they said it was on the way......5 min later it showed up. The first thing I noticed was the delivery guy reeked of cigarette smoke, and when I got the food in the kitchen the box and bags did too. I set the table and dished up the calzone and sub only to find they were cold. Not lukewarm, but cold. I immediately called back and spoke to a very nice guy Ron who told me that his boss wasn't there but he agreed it was unacceptable and said if I was willing to not eat it he could make it again and send it back out. I told him I would just microwave it for now and he said that as soon as his boss comes back he would call me back. In addition to being cold the calzone was literally dripping with grease and the sub was mediocre at best. I didn't get a phone call back last night but Ron called me this morning and said he had talked to his boss and they were willing to give me a $5 credit to my next order. I said no way, I expected at the very least to have those items credited in full for my next order. At that point he asked me if I could hold so he could go talk to his boss again and said that he (boss) doesn't speak good English so he was going to be the go-between. Ron came back and said that the $5 was all they were willing to do. I told him not to bother and that was the last time I would give them a penny of my money. Honestly, dominos or Pizza Hut is way better food at a much more reasonable price. The poor customer service just adds the icing to the cake.
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