I've had both a piercing and a tattoo here, and I love this place. I can only really speak for Lunchbox, since he did all of my work, but I know that the other guys are just as nice and professional. I went in with a basic design and Lunchbox really helped me make it perfect while sticking to what I wanted. He is very creative but he doesn't force you to do something different than what you want.
I also appreciate his honesty. He was honest about what would make my tattoo look bad and about how much an industrial might hurt. He doesn't sugar coat anything, which is a trait I really appreciate.
I've always felt so welcome here, and I highly recommend it. I'm sorry that anyone had a bad experience, but since I've had a couple that have been great, I'm sure any bad experiences are not the norm.