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  • I went through the online process for a breastpump. Followed up with a call after waiting for 2 weeks with no news from them. Was informed that it will only be sent out when I'm 28weeks pregnant, which I already was - as indicated on my online form, obviously they didn't check. Customer service said she will send out the breastpump. A few days later, a customer service officer called me to check on my order. I was pretty surprised since it was supposed to be already sent out. Obviously a lapse in communication on their end. After knowing I'm past 28 weeks (my insurance stipulation), she said she will proceed to send my breastpump out. After another week plus, I had to call them again as I still haven't received it yet. To my horror, I was told that they had cancelled my order as my insurance only allowed me to claim for my breast pump after my baby is born. Utter rubbish! I have confirmed with my insurance and breast pump claim is available to me when I'm 28 weeks. Besides, I wasn't even informed that they cancelled my order. A waste of my time and effort to keep calling them for updates which was their due responsibility to let me know. Go to them at your own risk.
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