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  • Whoa. I'm a loyal Hilton Honors Gold member, but I'll voice my concerns when they're valid. My family and I used 40,0000 Hilton Honors points to give this hotel a try. Wow. What a disappointment. We checked in later (after 9pm) and came into a room with the ceiling fan on high. The room felt stuffy, but we didn't give it much thought until after an hour and a half, the room was still stuffy and hadn't cooled down. I stopped by the front desk and the night auditor basically told my I was s%*t out of luck, that the hotel apparently turns its heating and cooling off. He told me I could try opening the sliding glass door (we're on the first floor with an infant in the bedroom - yikes! I think not!) Then he suggested an upper room (again, yikes, a sleeping infant, I think not!) Hilton you really need to rethink the staff and SOP's you have in place at this hotel. For this area, you really should be a premier hotel. As a former FOM for Hilton, I'm disappointed. Hilton fails at this hotel. Don't waste your points and/or drive 20-35 minutes to a Hilton property located farther away....we were considering the Homewood Suites in Avondale...oops, we should have. It would've only cost us 10,000 less points and my guess is it would've been a nicer hotel with A/C and heating. To say that the hotel turns off the A/C and heat because the temperature is ideal....let's remember that 60 degrees outside does not equal a perfect environment for everyone inside.
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