Amazing ambiance, amazing beats, the appetizers and martini's were great but the service was a complete disappointment. They are severely understaffed. They did not have a hostess when we walked in and waited10 minutes before anyone talked to us. There were 3 other couples waiting before us too-who knows how long they were waiting for. Then a waiter stopped by to tell us there was a 20 minute wait and he left all of us standing there without taking down our names. We decided to take matters into our own hands and decided to write our names down in the books to "reserve" a table. Next we decided to sit in the bar and waited an additional 10 minutes before we were asked if we wanted drinks. Once we got drinks, the dirty martini's were great, we had to wait another 15 minutes before ordering appetizers. Once we got appetizers we were forgotten. Forty minutes later we decided to get our check. After telling the manager about our bad experience she did offer to give us our meal on the house but it was already 950pm (we got in just after 8pm) and we didn't want to wait another hour to eat. Good eats and drinks, but epic fail with customer experience. Not sure I will come back. It's a shame how poor customer service can ruin great food.