I had a $4.99 coupon so I didn't expect much. I got a hairdresser named Emily, who understood the weirdness of my hair--lots of chemical treatments for cancer left my hair damaged and frail, but still long. I wanted a new hairstyle--again, $4.99 coupon in hand, so not expecting much. She took a huge chunk of time to help decide what would look best with the way my hair lays, what angles would give it more body, how bangs (haven't had those in 20 years) would look and lay. I LOVE my haircut, and it's perfect when I follow her suggestions on where to part it. Super impressed. No upsale on products so I never felt pressured, genuine greeting, very gracious when tipped (remember to tip on full regular amount when you have a coupon!). I'll definitely be back and request her and refer her to my friends.