I have had Barros at 2 other locations and loved the pizza and the service. However, I will not be returning to this location. I called in my order for take out and arrived @ time it was supposed to be ready for pick up. I was told it would be a few more min and took a seat. After waiting 25 more minutes (seated in front of a grip of staff working the front), a manager came from the back and asked what I was waiting on. He then pulled it from the warmer beside all the front desk staff. Yes, my order had been ready this whole time! All the staff knew I was waiting for my take out order and didn't bother to check this or follow up? What is worse is that they sent me on my way with that food that had been sitting there the whole time and no, I was not offered fresh food nor a refund. I was too tired of being there in the less than inviting restaurant listening to less than professional convos amongst the staff to do anything about it. Needless to say, the food wasn't fresh or tasty and the experience was all so ridiculous, I could only laugh about it and say...that just happened! I give 2 stars because no staff was rude or anything. They seemed to truly not know better.