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| - Recently deciding that my Ford, Dora the Explorer, had seen better days and it was time to trade her in before she gave up on me, I started my search for what I wanted online - a Toyota 4runner. A used 4runner that was lowish on miles, had a sunroof and lots of cup holders (I am a girl... I just want a sunroof and cup holders...). Lo and behold, Winston Salem Carmax had exactly what I wanted and was a free transfer to the South Blvd/Pineville location, which is convenient to both work and home for me, right off of 485. I prefer doing anything online that I can - I don't know why I avoid people, it's just how I like doing business.
I filled out all of the necessary stuff online, even did the financing through Carmax online as well (days later I found a much better rate through Capital One and switched to them - so do your financing homework!). A few days later the 4runner arrived at Pineville and I went to test drive. The gentleman that assisted me there was helpful, although the stereotypical car salesman (eye roll) - he seemed a little taken aback that a chip in the windshield and a tear in the vinyl on the door was a deal breaker, but whatevs. The floor manager agreed to repair the issues and we did the deal, the paperwork process took an eternity, but the young lady who assisted with that was very friendly and we got through it as quickly as possible. While working on signing the next 5 years of my life away, they did the 19-year old hourly worker version of detailing the vehicle.
On to the service shop...
An appointment was made for me to drop Taye Diggs, my new (to me) 4runner, off to have the windshield and vinyl repaired (so I thought...). I dropped my SUV off for the appointment and the interior guy didn't show that day. The car sat there for 5 hours and no one bothered to call and let me know that nothing was going to be done. (I also found out that day that my 15 year old cat was going to have to be put to sleep so I was in NO MOOD to deal with car repair BS). The gentleman that is the manager for the service department called at 4:45, but I was at a loss as to why the vehicle sat there for 5 hours with nothing being done to it. He told me that I need to call and make an appointment with the windshield people myself (why didn't you tell me that before) and I would have to come back to have the vinyl done (%$#&!). I had a friend from work bring me back to Carmax and was prepared to show my ass, as I have a tendency to do on occasion when people don't do the bare minimum that was expected. The mgr was busy, so Debra helped me - LOVE HER! She kept me calm and collected (and understood why I was all puffy, teared up and ready to rumble). She said the glass folks would come to my office and the interior guy could too - that she would do whatever needed to be done to not inconvenience me. Awesome! I made the windshield appointment for the next day, that was taken care of early, and ended up taking the car again during lunch time, they took me first and I waited for the repair to the vinyl and he did such a good job, you can't even tell where the tear was.
The online portion of the car-buying experience was great, the salesman was fine (as expected), the paperwork chick was friendly and expedient, but Debra in the service department is the star. She is the best!
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