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  • I purchased a spare key for my truck. Its an older truck, so it doesn't use one of those fancy transponder chip keys or anything like that.its not a laser cut key, either. Its not a DEALER ONLY key either. I bought this blank key from an online store and they shipped me the blank key for my specific vehicle. I took it to METRO LOCK and SAFE and asked the guy behind the counter if they cut keys, he said "yes" so i showed him my blank key and asked him to cut me a copy of the original key. "we don't do that here" , i asked what the problem was, and he said he wouldn't cut my key because i didn't purchase it from them. honestly, I understand that with any shop you take your own product to,they are not gonna warranty the parts the customer provided, so I'm not really sure why he said he wouldn't do it. Anyways, maybe he thinks he is "above" such a small task as making a copy of an existing key. There were no other customers inside the place,and there was one other guy behind the counter,they both seemed to be doing nothing except maybe browsing the web. I ended up driving up the street to 35th Ave Lock and Key Shop (602) 242-5429, the gentleman there was more than happy to cut my key. I also had explained to him the METRO LOCK AND SAFE wouldn't do it, and he laughed,grabbed my keys and in a minute or two, my key was cut. it cost me $4, the gentleman also explained that he gets a lot of customers that are turned away from METRO LOCK AND SAFE and that he always hears bad things about their shop. I WILL NEVER GO BACK TO those clowns at METRO LOCK AND SAFE and will spread the word to all my friends and co-workers.
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