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  • Well, after 25 years in the restaurant business this is a new one! We ordered around $60 of food this evening. I was very excited that my 8 week pregnant wife finally had an appetite, and she was feeling good enough to eat something. The menu sounded very appealing and we were looking forward to trying a new place. It took over 1.5 hours for our food to arrive (keep in mind we live literally five minutes away) and was ICE COLD upon arrival. I called back and asked to speak with a manager, who happened to not be present. I left my number and asked that she please call me back. She called me back and said that she had spoken with the owner and they were willing to refund me if I packaged the food up, they would have the driver come and pick it up. What? No offer to replace the food, or deliver fresh...just a ridiculous offer to refund me ONLY if I returned the inedible food. As I mentioned I have been a chef and restauranteur for quite some time and never experienced or participated in such poor customer service. I am currently the Chef of Innovation for a very large multi national Asian restaurant group and can proudly say that our policies generally tend to favor our clients...the polar opposite of what we experienced this evening. I can forgive the mistake of the cold food, but the mismanagement or lack of positive direction from the ownership is deplorable. Save your time, save your money...support restauranteurs that support the community and care about the relationship they have with their clients.
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