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  • I will start this review by saying I never post a negative review because everyone can have a bad day now and then. However with that being said after much thought I feel I need to address our experience we had during our first and last visit to Ladles. My husband and I have been looking forward to this restaurant for a while and last evening had the opportunity to. When we arrived we were excited to see the place was full and we had to be seated upstairs, which we had No problem with. Our waitress was very attentive and took our drink and appetizer order promptly. When our drinks arrived we placed our dinner orders. We enjoy our fried greed tomatoes and our side salads before our pasta arrived, here is where things went bad. My ravioli looked beautiful and I tried the sauce with a bite of one on my shrimp and was very excited for my meal. Then I tried my sausage ravioli and the pasta was not cooked at all. I looked at my husband and said this is horrible and gave him a bite and he agreed with me immediately. I can't remember the last time I sent back a meal but there was no way I could eat this. so I waited to see our server to address the problem. After a bit of time passed I had tried some on my husbands pasta and he was just almost finished when our server arrived after I had asked another server to get her. When I explained the issue she was very apologetic and asked if she could get me anything else, which I declined but did order another drink. She said she would have the manager adjust our bill. When our bill arrived there was still the $25 charge for my dinner which I sent back. Our server returned and we addressed the issue and she again went back to the manager. When she returned we were told since I ate my salad and one shrimp and didn't get charged for my second drink that was why the charge was still in the bill! WOW a bite of one shrimp, small dinner salad and a beer $25! And we were supposed to be happy. We said no we would pay for the salad and beer but not the dinner! The manager never attempted to address us in person and we didn't think we needed to ask to see him/her. We paid our bill and tipped our server and left without any management concerned with our issues. This was truly the worst service from management I have ever experienced! We will not be returning and I am sure that will not have any affect however if you do choose to visit I hope everything goes well because they do not care if your experience is good or as in our case horrible!
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