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| - BUGS IN TEA!!! DONT COME HERE!!! This restaurant has amazing food- every dish they put out is done very well packing a ton of flavor well worth the price. I've been here three times, each time recommending it as a Sunday meet up place for dimsum with friends. for that reason I give this place a 1 star. But be warned- the service completely sucks. the waitstaff has this air to them, as if "we" customers need them more than they need us. For this price of dimsum and "elegance" they really should be offering exceptional service. (eg. a similar restaurant at time square in Richmond hill would write your last name on the order form so they can address you as Ms/mr so-and- so each time they visited your table). The last two times I've recommended this restaurant I've been embarrassed because the service was so $hit for the price. no smile on the waitstaff, their misery is infectious. On the precious Sundays we have to spend time w/ family and friends, dimsum should be a time to laugh over stories and catch up with each other. Nothing kills the vibe faster than snobby waitresses/hostesses/restaurant managers walking around like drones throwing food at your table.
Last time I went with my family, they didn't ask what type of tea we wanted and a brought over a pot of "teet goon yum". Customary of dimsum restaurants, Elegance also has a Tea Fee- I was completely appalled that their staff didn't even ask. That is Dimsum 101. When we asked for chrysanthemum tea, we found so many BUGS/TICKS STUCK IN ALL THE FLOWERS AND SWIMMING IN THE POT. when we told the waitress, she said it was nothing and said she can take off the tea charge. no apology, nothing. We showed her a photo of the bugs from an iPhone, magnified you can clearly see the legs. she called over a manager who told us it was not their fault but pushed the blame to their supplier and told us not to order chrysanthemum tea at restaurants. her answer was COMPLETELY UNACCEPTABLE- no remorse, complete disregard for public health, zero intention to stop serving a tea they know that is BUG INFESTED. they comp'd our meal...but what about all the other tables that was drinking the same bug infested tea? a comp'd meal is not enough. Had their customer service been on par with the type of clientele they're trying to cater to I would have let the bugs go and not write this on Yelp, but it was one thing after another. I would never come back here, let alone try to convince my family / friends to meet here for Sunday dimsum.
a word of advice to the owner/staff- if you are trying to set higher standards for dimsum in markham, your customer service shouldn't be regressing. Even food courts and food trucks have better service than you.
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