Normally love this place but today we all feel gouged. I would have loved to tell someone instead of write a review online but it looked like there were only employees working tonight.
We were told the wait was 30-45 mins, so we put our names on the waiting list, and actually waited inside of the space instead of leaving to wait for a call. After 1.5 hours of being ignored, they seemed to realize that we were still there waiting, even as a group of 5 in plain view. Then they somehow immediately found us a spot. How long were we waiting there for nothing?
Once we were sat we waited another long while before the server came by. We found out the price to play went up to 6 from 5, they didn't have the game we wanted (at all, but they do sell it) and the server took away our drinks before we were done with them. She then added gratuity to our group even though we were only a group of 5, and even though we were unhappy with the service and would have appreciated choosing our tipping amount.
The game master was very helpful though, wish I knew his name. And the poutine gravy is good.
Was originally happy that this place was getting more business but now it seems like they aren't paying attention anymore, at least on a Saturday night. I want this place to succeed and I hope things improve.