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  • I've been to other Panera Bread locations that are better. A friend and I visited this location after going to Erin Mills Town Centre for some post-chrismas shopping. We arrived after 2pm, and while it was busy, tables were freeing up quickly. We nabbed a table, and then went to place our order. There was only ONE person taking orders, creating a backlog. And when he took our order, it was just perfunctory, not friendly in any way, but at least repeating everything we said to confirm the order. It wasn't until we sat down that we realize he never asked for our My Panera Rewards number. We were going to head back up, but saw the line-up and said forget it. When the order was picked-up, the chicken salad sandwich was totally collapsed. It was impossible to eat it like a sandwich, and instead we had to use a soup spoon to pick up the "fillings". What a mess! But worse of all was the ladies' washroom. I recall the last time I was at this location, it was the same problem. Paper towels all over, and one of the stalls had TP all over the floor. Ugh - Disgusting. It was already after the lunch rush, so we expected better. As I said, other Panera locations have been better.
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